Promotional products are so common at trade shows, conventions, corporate events and sports-related events and games that it’s sometimes easy to wonder whether they really have an impact. After all, a trade show attendee could receive a dozen or more items in just a single afternoon. Does a company really acquire any value by giving away branded products? Are these products really worth the cost?
The answer is a resounding yes, but don’t take my word for it. The data backs me up.
The Promotional Products Association International (PPAI) released a study in November 2012 on the effectiveness of promotional products. It was conducted with Relevant Insights and the title of the report was “The Influence of Promotional Products on Consumer Behavior.” They looked at three critical areas: a consumer’s ability to recall products, the usage of branded products, and the consumer’s relationship with an advertiser and the subsequent business impact.
Recall of promotional products
On recall of branded products, PPAI found that 70 percent of surveyed consumers recalled receiving a promotional product in the past year. Of those who recalled receiving a product, 70 percent recalled receiving two or more. Eighty-eight percent of consumers recalled the name of the advertiser who game them the product within the past year. That’s extremely high, especially considering that only 71 percent of consumers can recall a business name from a newspaper that was read in the past week.
The most remembered products were wearable goods at 41 percent, writing instruments at 35 percent, and drinkware at 19 percent. Financial services companies, retailers, apparel manufacturers, and electronics brands were among the most remembered providers of products.
Usage of promotional products
I sometimes hear businesses claim that branded products go to waste, but the data shows that’s not the case at all. Actually, 80 percent of respondents said they own up to 10 promotional products. Sixty percent have owned those products for up to two years and slightly more than half said they used the products at least once a week. Think about items like the Mets gear pictured above (which we produced for the team). Mets fans love their team gear, with many pieces becoming collector’s items.
The survey confirmed that the most effective products are those that a consumer can fully and organically integrate into their lives. Products that put functionality ahead of promotion are likely to be used for years, which increases the likelihood that the consumer will recall the advertiser’s information.
Relationship with advertiser
Nearly 60 percent of survey respondents said they received promotional products at trade shows or conventions. Another 16 percent said they received them as a thank you gift for doing business and 10 percent received them as a direct incentive to do business.
Regardless of how the consumer received the product, the business impact seems to be substantial. Fifty-five percent of respondents had done business with the advertiser before receiving the promotional product. However, 85 percent did business after receiving the product. Eleven percent did business with the advertiser after receiving the product even though they had no prior relationship.
The correlation between branded products and revenue is undeniable. They have long served as an effective means to build customer relationships, foster loyalty, and express appreciation. The key is to find a product that accurately reflects one’s brand, but is also functional enough that the customer will find it useful for years to come.